If you are not happy with the product once it has been delivered. You can arrange shipping back to Sergeants Portable Buildings in Portadown at your own cost for an exchange or refund. This is assuming there is no damage and the shed is unused. We don’t offer our products on a trial basis. A restocking fee of roughly 20% will be applied on any returns. All paperwork and supporting material must be returned also with proof of purchase. We must be informed of returns within 7 days of purchase and returns must be made with 14 days of us being informed. Your statutory rights are not affected. Please contact us on 02838339547 or email email@example.com with any issues you may have. We will do our best to ensure satisfaction for all customers.